Will there be an end-of-day scan form feature on Shopify?

[haircrown]

Will Shopify ever plan on adding end-of-day scan form feature??? 

[-Emma-]

Hi, @haircrown! 

Emma here from Shopify. Welcome to the community! 

This request has definitely been raised before, and I understand that it's a feature that many merchants would love to see implemented. I've gone ahead and added your feedback to a feature request that our developers will be looking at. We're always trying to find ways to improve Shopify, so we thank you for sharing your feedback! I wish I could give you a guarantee, or a timeline, however all I can offer is my assurance that our development team will absolutely take this into consideration. 

In the meantime, have you considered a shipping app such as Shippo or ShipStation? These apps do allow for scan sheets, so depending on your current shipping strategy, they could be an option for your business. 

Let us know if you'd like to discuss this further! 

All the best, 

Emma | Shopify Social Care 

[CrowTarot]

I too NEED a SCAN form! My post office has been very kind but they are frustrated with me because I drop about 60 packages a day at the post office (one day it was around 200) without a scan sheet. When I tell them that the platform I use doesn't offer one I get a look like I must be an idiot or can't figure out how to print one! UGH! 

Seriously—this seems to be an issue for quite some time. 

[kyle-wickersham]

Seriously.  This isn't simply a feature request.  This is a NEED for ecommerce because of how USPS operates.  It is pointless to even offer shipping at all if this feature is absent.  This is the only thing holding us back from switching completely over to Shopify Shipping.

[ClearChoiceAqua]

Same here, I thought I would give shopify shipping a chance to try and save some money by dropping stamps.com but bringing a few bags of shipments to the post office without a scan form is stupid.  Normally I walk into the back area and dump my packages and then hand them my scan form and i'm done.  

with shopify I dump the packages and hope that they all get scanned at some point.  it's a liability, if USPS looses a package you have no acceptance scan to show you dropped it off.  so instead of USPS being liable i'm on the hook.  

I'll keep paying the $15/month until shopify figures out how to offer a basic feature.  its a shame though because shopify shipping is easy to print labels and packing slips all in one.  

[barbieD]

I can relate 😩 it's already 2020 and why has this not come to a solution 😤

[Roy_Crumrine]

This is the most ridiculous problem I've seen with Shopify to date. I expect a response from a Shopify developer on why they are not able to provide us all with this basic function.  

[Tfields05]

Yoh won’t get it love sorry .. Shopify does not give a damn honey and that’s that

[ClearChoiceAqua]

Seems like shopify shipping is terrible on all fronts. I've been trying to file a UPS claim since Wednesday and I keep getting the run around. Meanwhile I have a very impatient customer who is looking for answers on his lost package. Looks like I'll be using my UPS account going forward

[barbieD]

I have found a free app that solves this problem ! It's called XPS SHIP

[Simon_Scott]

Unfortunately XPS Ship has horrible reviews and I am unwilling to risk my customer experience on a gamble.  Simply asked, why can't Shopify simply add SCAN forms?

[MountainMadness]

It's hard to believe that people are still hopeful that Shopify is going to add scan form capability. They are a Canadian company and the scan form is a very specific requirement to the USPS so Shopify just does not care.  Save yourself the time and energy and just use a third-party shipping app like Shippo or ShipStation.

[Simon_Scott]

US customers make up are a large part of Shopify's bottom line. I doubt that Shopify does not care about the revenue generated by its US customers.   They have simply not prioritized SCAN forms because customers are not making enough noise about them.   For you information all carriers make use of SCAN forms, they just refer to them differently.  For example UPS call them a Pickup Summary Barcode Report. 

[ClearChoiceAqua]

There's the live stream coming up, maybe we should all show up and push them.  

[Simon_Scott]

Unfortunately the live stream event is one-way.... Here is the reply from Shopify when I asked the same question via support.

Hi Simon, We will not be taking questions on the broadcast but there will be links shared to forums where our Shopify specialists can answer your questions. Hope this helps.  -Kalani

As we know, SCAN FORMS have been asked for many times in the forums, so Kalani's answer is kind of mute.

[MountainMadness]

---

@Simon_Scott wrote:

For you information all carriers make use of SCAN forms, they just refer to them differently.  For example UPS call them a Pickup Summary Barcode Report. 

---

Does Shopify shipping not include support for ANY carrier scan forms, pickup summary, manifests, etc? I never got past the lack of USPS scan form support to even try it.

[Simon_Scott]

Unfortunately not.  This is a feature many have asked for and it is not forthcoming.  Pressure is building and I am hopeful they will implement them soon.

[ClearChoiceAqua]

Took 9 days to file a UPS claim through shopify with many follow-up requests. That's just to file the claim, now ups has to look at it. Based on that I'll be sticking with my ups account as well as continuing to use pirate ship or another software for USPS even if Shopify implements scan forms

[myhealthywoe]

Check this out

 https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-labels/united-states#usps-scan...

[ClearChoiceAqua]

Wow, looks like scan forms are coming. Still probably won't use Shopify shipping, I can access priority cubic without upgrading my store with pirate ship nice to see

[Tfields05]

It has check this out https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-labels/united-states

[barbieD]

Unfortunately, this feature is not showing up on my store 😞

[Simon_Scott]

It will, currently it is in Beta testing with a select group of stores. 🙏😊

[myhealthywoe]

Impatiently waiting, the only reason I am using Shipstation is to have the SCAN feature. I hate it, very buggy, I prefer Shopify fulfillment.

[Tfields05]

My website is
Down is yours? Then does Shopify not have a customer
Service line anymore?

[Tfields05]

Is that why my store says unavailable?

[myhealthywoe]

Is not anymore, they removed the beta feature and the instructions on the website.

[Tfields05]

I’m moved to big cartel even big cartel has it **bleep** SHOPIFY scamming asses

[myhealthywoe]

Any news on this?

[Tfields05]

Unfortunately there will never be any news on this Shopify simple doesn’t care and that’s just the truth

[Tfields05]

Mine either Smfh

[myhealthywoe]

I went to check and see the documentation again and they removed all the support text on how to do this. Seems like something is happening in the background.

[Tfields05]

I don’t believe my damn eyes

[kyle-wickersham]

This is a major issue that, as far as we're concerned, is being ignored by Shopify.  For something as simple as this, saying for years that you'll pass it on to developers and never actually do it is unsatisfactory and quite frankly, not very smart.  Does not Shopify make more money when people use Shopify shipping to purchase labels?  There are many businesses, like ours, who would use Shopify shipping to purchase all labels if they would just add this one simple feature.

[Cancerz32]

We are shipping 3000 packages a day and Shopify can’t give us the option to print a scan sheet is ridiculous. We are having to scan these packages at the post office in order for the post office to take them. Sounds like we all need to use a different platform.

[Kurtis_Van_Kamp]

Every other selling platform on the internet besides Shopify supports this.  

They also support default shipping size and method, but shopify just ignores all these requests.  Dont hold your breath for any support on this or any future requests, they are too busy worrying about their stock price.

[George_C]

Another vote for this.

Insane to find this isn't an option; hadn't had a need for it prior, but just assumed it would be included. 

[AllStitch]

This is not a feature we would like to have, it's a required feature by UPS and USPS to ship packages

[ClearChoiceAqua]

it really is, I told the USPS guy that my new system doesn't offer scan forms and he said "sounds like a pretty $hitty system". . . and he's right.  The actual shipping is good and the UPS rates are competitive but no scan form is a huge deal.  I've see the other posts about it and it seems the standard response is we are looking into it.  hopefully it's "looked into" soon as a ecommerce giant it shouldn't be an issue.

[kyle-wickersham]

I agree this should definitely be a part of shopify.  This is an issue which is not a luxury, but a requirement to ship more than a couple of packages.  By the time you start doing 5 or more packages a day, USPS gets very upset very quickly and it makes our organization look bad, so we've been forced to continue using other solutions.  Why offer Shopify shipping at all and waste the time and money on developing the features if you are not going to include an essential feature like this, without which it is impossible to do business beyond 5 or so orders a day?  

For those looking for a good and free solution with rates better than Shopify's, who also used calculated rates at checkout (if you pay for your shopify subscription annually or have the $299/mn shopify plan or higher).  It is called easyship and it is free to use.  They have USPS, Fedex, UPS, DHL, Canada Post, Sf Express, and several other international carrier all at great rates.  We use them in part right now and intend to switch to them fully soon.  And yes, they have usps scan forms. 

The only drawbacks are they do not have a picklist feature (but there is a $5/mn app in the appstore that does this) and you have to enter correct imensions for all of your products (which is why it is taking us a while to switch; we have 4000+ products and a small team of around 15 people that man two physical stores, an office, and two warehouses; it is hard to get the time to measure our product dimensions and enter them.)

That being said, we would rather just use Shopify and not have to use outside third party apps for shipping when all they would need to do is add the USPS scan form for us to switch to them instead of easyship!

[jpstonehouse]

Nailed it on the head!  Thank you. 

[Tfields05]

Shopify should be ashamed to get all this money and not provide what your customers need smh I grossed over 400k with you and you mean to tell me you can get a simple form or a decent app that’s provides and do what we need smh I’m leaving ..

[Simon_Scott]

Emma at Shopify. Back in February the subject of scan forms was raised and backed up by numerous folks informing Shopify of the important of this feature to the growth and longevity of their businesses. If Shopify is truly committed to supporting its customers WHY has this feature not been added yet, its already 10 months!! The lack of scan forms is a gaping hole in your service.

[ClearChoiceAqua]

I'm no longer using shopify's shipping service even though it was very simple. There's just to much liability in handing over packages to the post office without them scanning anything. My post office won't even do it for large drop offs, they just say drop it in the bin and we will get to it. Now I have a pickup and the guy picks up the packages and scans the form and we are all good. I still want Shopify to get the scam form though because I like the system.

Shopify, let me know when that happens, I'll use you again!

[Simon_Scott]

Which system did you settle on?

[ClearChoiceAqua]

For USPS I'm using stamps.com with shipstation and UPS is either worldship or Shopify. Only issue I have with Shopify Ups is you have no control for calling back an item. I recently had a customers package delayed by UPS for a few days and my customer was leaving the country so I wanted to do an intercept and get it back to me. Well with Shopify there's no way to do that. Luckily UPS delivered on the morning he was leaving so all was okay

[ClearChoiceAqua]

correction, i'm now using pirate ship.  Not the best solution for higher volume stores but so far for our volume it's been great.  

[kyle-wickersham]

Still think easyship has the best rates and service, if you're looking.  We still use Shipstation (and easyship on the side) because we haven't made the whole switch over to easyship yet (things like this take time for our organization).

When we do use easyship, the process is easy and inexpensive.

The downside of pirateship is that they only have USPS.  Shipstation's primary downside is that it isn't free; it's $45 per month plus $5 for each additional user for the plan we use.  Also, Shipstation's rates are not quite as good as Shopify, so in some instances we lose money on shipping because customers are being charged according to shopify's rates.

I never really liked shippingeasy or shippo based on research for them, so never tried them.

I recommend easyship primarily.

Though, it goes without saying, I would prefer to not have to use a third party software at all and instead just use shopify.....but they have to get that scan form.  We have moved (or will be moving) everything to operating through Shopify (our online store, amazon store, eBay store, and will be using Shopify POS by this time next year) except for shipping because of this stupid scan form issue!

Come on, Shopify.  We want to put all of our business with you.  Get with it!

[FRL_Jason]

Why are we still talking about this?  Black Friday loaded us up with packages and I have to look at my postman like an idiot.  

Either implement this or we will go somewhere else... tick. tock.

[MountainMadness]

Another +1 for this.  We've been using Shippo for a couple years and it allows for the creation of manifests (USPS scan forms).  I was re-considering switching to Shopify shipping mostly since we would have complete control over the content of our packing slips and invoices - functionality that Shippo is completely lacking in.  But if Shopify does not have the ability to create USPS scan forms, that lack of functionality is a complete deal breaker for us.  Our postal folks absolutely expect this.