Worst Ever Shopify Customer Support - Very Bad experience

[wetseal]

The Shopify support team is worst support team I have ever seen in my life. I have lost my customers and my business already in last 36 hoursand not sure how much more I will lost. This thing also impacting my website SEO because my website is down and customers are seening a broken web page. Shopify support team have default messages ready to please you whenver you chat with them. It's been more than 36 hours now and My Store is down without any reason. I have contacted almost 10 times and spoke to almost 8 different Chat Supoort advisors and everyone said the same thing that just wait, our legal team is working on your case.

I have lost my customers and my business already in last 36 hours and I am still not sure how much time they will take. We have almost 10 different stores on Shopify but this was my first ever experience working with support team for a small issue. My website and store is not live and down since last 36 hours and they are not even bothered to do anything.  The whole team is just a joke.

They will just say our time has got lot of cases in the queue so your case is on priority list. what are they doing by the way? What priority? Are they really working? Why can't you just increase the number of employees there in Support team?

My Ticket number is 44696624, so that everyone can check the case what is happening with me. they just shut down my website and not coming back to me not even answering to me and not even letting me transffer to Wordpress or other platforms. wow

[wetseal]

It's been more than 48 Hours since the legal team asked us to provide them the documents and 36 since they esclated the case. Not sure why and where they are taking that much time and whom should I reach out? But they But loosing my customers' money and business for no reason is something I am getting frsutrated about. Please help me or guide me what should I do and where should I seek help from. Atleast if you cannot solve my issue then just reject my case and allow me to transfer my store/website to a different platform. Please

[JoshHighland]

I'm so sorry thats happening for you! Whats your URL? Im wondering if its a DNS issue thats outside of the support teams scope thats why they aren't

assisting fast.

[wetseal]

Thanks but that's not a DNS issue. this is the store I am talking about https://wetseals.myshopify.com/

[spiritsmagick]

Ever felt like you're shouting into the void when you reach out to Shopify support? It's like being stuck in a frustrating loop, where every response feels like a dead end. You're looking for help, but all you get are automated replies or vague solutions that leave you scratching your head.

It's absolutely gasly to deal with their support agents. I am looking for alternatives might be switching to WIX or WordPress. I can no longer deal with Shopify platform limitations and their brainless customer support.

[UniverseofGrace]

I am too! I found this article! I AM SO OVER SHOPIFYS LACK OF SUPPORT. 

https://www.forbes.com/advisor/business/software/best-shopify-alternatives/

[TillyTimms]

I use Shopify POS. Bascially every single day, my hardware disconnects. Barcode scanner, POS go, and receipt printer. I have done every trouble shooting step humanly possible, and have even purchased backups of each piece of hardware for myself to test if I have dud hardware or it is Shopify. IT IS SHOPIFY. I have contacted support well over 50+ times, and like you said, it is just a loop with zero answers. This company is beyond pathetic. They don't listen to ANY customer input, and they don't solve anything. 

[sdrezga96]

Yeah we've had the same shipping issue repeatedly happen. Shopify support claims to "escalate it" which means they just email any app vendor whose name has the word "ship" in it and blame them (in this case Shipstation). I don't think Shopify actually has a technical support team, it seems like they just outsource customer service to call centers.  In our case, we saw an increase in our abandoned carts, but on testing determined that  some addresses in NY and FL, randomly, customers entered valid addresses (in some case repeat orders) but were told on checkout that their address was not valid. So they couldn't place the order, got frustrated and scared that we were some scam outfit (because we use shopify ironically).  Shopify support gave a solution that we tested and didn't work, and then was told if I refuse to enact the solution, etc.  Identifying these lost sales is hard because it just shows up as an abandoned cart.  So it's impossible to identify unless customers complain so you can test that specific address.  First time it happened for a month, now the second time we're going on 2 weeks, same thing.  Considering how much money we spent getting our shopify store up and then in paid ads which drive traffic to the store, we're looking at WooCommerce now.  When I asked to file a formal complaint with Shopify regarding their service, I was told that I would have to talk to their legal department.  Brilliant.  #VanLife should be #ShopifyCouldCareLess.

[UniverseofGrace]

I AGREE ONE MILLION PERCENT! EVERY SUPPORT EXPERIENCE I'VE HAD IS PAINFUL AND FRUSTRATING! The support is some of the worst and slowest I have ever encountered. I just spent OVER THREE HOURS on a chat to answer a TWO questions!!! There is always a run-around and they are always on multiple chats at once causes long wait times instead of just focusing on one person at a time an getting it over with. I always have to repeat the questions and some support members don,t even understand what I am asking. I’m looking at other online stores. Heres is an article I found while searching: 

https://www.forbes.com/advisor/business/software/best-shopify-alternatives/

[makysouk]

I want to add another million percent on this...Shopify support is the worst...

[Iswhatitis]

They have ZERO support. I just spent over an hour trying to get a site back online after being gone for about a year. Over an hour and all they do is give you tips and tricks or videos to watch so you can do it yourself. ZERO phone support now . We are looking into alternatives. Not going to spend money with a company who ships their CS to India or Philippines and only chat support lmao. Screw them

[cwein]

could NOT AGREE MORE..................