Wrong bank account information inter

[Lakerns]

Hello, my name is Toya and I’m having trouble with my payouts. 
I’m trying to change my bank account information because my payments is saying failed. I believe when setting up the account, I entered the wrong information. I try to change the information and It won’t let me without the old account information. But i don’t know the error I entered. 

Can I get assistant soon as possible please 

[Nick_Marketing]

Consider sending a quick email to Shopify's Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/

[Lilith · Accepted solution]

Hi, @Lakerns!

My name is Lilith, I'm on the Social Care team at Shopify.

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request. This will be the way to get immediate assistance for sensitive situations like this.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it.

You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Unable to change bank information due to a typo when it was first entered

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[patb2]

Lilith, I have the same issue with my Shopify account. Are you able to help me get it updated please?

Pat