Wrong product

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Received wrong product what is the process to return it or get my money back

Reply 1 (1)

Shopify Staff
2334 253 517

Hey, @virendralad1969 


Thanks for reaching out. It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here.


If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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