Wrong shipping address or email address


May I please ask the community of merchants how you solve problems with the wrong shipping address/email address/phone number?

Do you somehow verify that they are correct and valid?


Thank you

Martin Zima
Shopify Staff
Shopify Staff
282 41 50

Hey @zimousdigi.

I appreciate you reaching out on our community forums, this is a great question!

Have you received an order recently where the customers accidentally input the incorrect information? If so, you can update the customers information by navigating to the Order and selecting Edit. You can also choose to View map to see where the Google Maps identifies the location. I took a screenshot from my test store to show you the section I am referring to:


When you enter a shipping address for a shipping label, the address is automatically checked with the shipping carrier's database. With that being said, if there is a match then the address is guaranteed to be recognized by the shipping carrier. If there isn't a match, then there is no guarantee that the address will be recognized, which can lead to errors or delays in shipping.

You can always use anyone of our shipping address checkers, as well as checking out third-party applications like Shipping Address Validator, for example.

Let me know if you have any additional questions.

Ollie | Social Care @ Shopify 
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