Yearly subscription invoice and amount deducted from invoice differs

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The amount on my invoice for my yearly shopify subscription does not match the amount deducted from my credit card. Does anyone know why?


How does one contact a human support person on shopify?

Reply 1 (1)
Shopify Staff
Shopify Staff
2698 192 378

Hi there @SKASA!


Thanks for letting us know about this.


In this situation I would check your current invoices again, to see if there are any other charges there in addition to your subscription charge such as an app charge, shipping label charges, etc


I'd also check to see if your invoice is in one currency that is being converted by your bank or card supplier, meaning the converted amount would differ.


If you feel you have been billed in error you can reach out for account support via our Help Centre here, where we can access and discuss your billing info with you securely.


All the best!

Don | Social Care @ Shopify 
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