I have a Facebook sales channel set up on my store, but all of a sudden when I click on my Facebook sales channel I am greeted with a page asking to update the app. The "You are about to update Facebook" appears at the top of the page, with an "Update Sales Channel" button on the bottom. However, clicking the button takes me to https://facebook-ads.shopifycloud.com/login where it asks for my shop domain to install the app. Entering my url does nothing, and it just kicks me back to my admin page.
Has anyone else seen this issue? Does anyone know of a fix? Maybe uninstalling facebook and reinstalling completely anew?
Thank you for the help!
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand that you’re looking to update your Facebook Sales Channel and are being redirected to your admin when attempting to do so. Since you are being direct to insert your URL, are you able to head over to our App Store and ensure that you are logged in here. This will ensure that the update is being pulled for the correct store and try again.
You can also try a few additional local troubleshooting steps here:
Let me know if these suggestions work, if not I can keep troubleshooting with you!