You have reached the maximum number of attempts for submitting your details.

[TechPulse]

I am getting am error saying "You have reached the maximum number of attempts for submitting your details. You need to contact support to make any changes." when trying to use shopify payments. This is very frustrating as some of the details are wrong and my store is unable to accept payments right now, I have contacted support several times about this but they just keep saying that it is escalated with their verification team. I have looked around on the Shopify forum and one of the discussions says that I should be able to verify my info again in 24 hours. It has been a few weeks and we have lost several sales because of this. 


My ticket numbers are: 50255377, 50386126, 49625967, 49371484, 49402226, 49374251, 49371290.

Most of them seem to be "escalated" according to shopify but I have heard nothing from them yet

[KateWinslet]

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@TechPulse Liteblueguide

I am getting am error saying "You have reached the maximum number of attempts for submitting your details. You need to contact support to make any changes." when trying to use shopify payments. This is very frustrating as some of the details are wrong and my store is unable to accept payments right now, I have contacted support several times about this but they just keep saying that it is escalated with their verification team. I have looked around on the Shopify forum and one of the discussions says that I should be able to verify my info again in 24 hours. It has been a few weeks and we have lost several sales because of this. 


My ticket numbers are: 50255377, 50386126, 49625967, 49371484, 49402226, 49374251, 49371290.

Most of them seem to be "escalated" according to shopify but I have heard nothing from them yet

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You’re encountering an issue with Shopify Payments and have reached the limit for submitting details. Given the delays and lost sales, continue following up with Shopify support using your ticket numbers, and try escalating through social media or community forums. If the issue persists, consider exploring alternative payment solutions or platforms to minimize further disruptions.

[TechPulse]

I am already reaching out to several new payment provider but none of them are really helping yet, shopify should really just make a button that employees can click which resets the account verification count

[drduckets]

I'm having the same problem, and getting the same answers from the support team. Also tried following up over email multiple times and still the same answers. No luck for me after a week. 

Wonder if upgrading to a higher Shopify plan then back to the previous one might reset it?

[TechPulse]

Maybe but as we havent made any real profit we are losing money on the shopify plan, so really dont want to test it.

[drduckets]

I just tried it, doesn't work.

Also tried de-activating shopify payments and re-activating but it automatically uploads your details again and you get the same message.

Given up on the support team, opened a new store and transferred everything. What a hassle.

[TechPulse]

Shopify Should really better their support team, also how did you transfer everything to another store