Your account doesn't have permission to view this page. Try using a different account or going back

smiqjewellers
Shopify Partner
1 0 0

Hi,

I am not able to login on my shofiy account already costing me alot and now niether I can login nor can view website. when login I get this message Your account doesn't have permission to view this page. Try using a different account or going back to the Stores List page. please help me with this issue thanks!

Reply 1 (1)

SealSubs-Roan
Excursionist
190 12 12

Hi @smiqjewellers !

 

Before anything else, you might want to try troubleshooting steps first such as, using a different browser and device, using different internet connection for example, using mobile data instead or Wi-fi, and clearing your browser's cookies and cache. If done and the issue still persists, then I highly suggest that you reach out to Shopify support team so, they can take a closer look on your website and account as there might be an account or domain issue that is causing this error. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
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