Your domain has a Cloudflare Proxy, which is not supported by Shopify

[Mohamed-Hassan]

i purchased my domain from shopify admin  panel and got this error , can you help me please ? 

[wmtodd]

Were you able to fix this to employ the additional Cloudflare proxy? 

This article discusses how to use your own Cloudflare account (ie. proxy) when your SasS provider (ie. Shopify) already uses Cloudflare. 

https://developers.cloudflare.com/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/how-it...

[onescales]

There are 2 common reasons:

1. If you have a cloudflare account, the DNS setting for A or CName record have proxy enabled. Just go in to DNS management and disable.

2. Your cloudflare account is banned or has a billing issue. Open a cloudflare ticket and ask them to fix

Sometimes your provider in the backend uses cloudflare so open a ticket with them as well

For full detail, i made a video explainer https://www.youtube.com/watch?v=g_KnEZaP2Us and article at https://onescales.com/blogs/main/solving-shopify-domain-cloudflare-proxy-issue