Your domain has no nameserver record

[theBabyStore]

A notification appears on Shopify that there is a domain error saying "Your domain has no nameserver record." Shopify support advised to make changes to the DNS as follows:

"Change the following records: Point the A record to the Shopify IP address 23.227.38.65. If necessary, change the Host name to the @ symbol. Delete any other A records on the domain if there are any present. Point the CNAME record with the name www to shops.myshopify.com. Save your changes."

However, according to the domain provider, these records have already been added correctly to the DNS (a screenshot is attached).
after that shopify support said it looks like the nameserver is fine and the website is working perfectly give it 24 hours and that message will disappear
but error persists even after 36 hours, 

Shopify support insists that the domain provider needs to fix the issue, while the domain provider asserts that the domain and DNS records are already correct, placing the responsibility on Shopify for the problem.

Please guide me on what might be causing this issue and who should resolve it.
It's important to note that our website is not down, website is working perfectly.

[Musa5]

I am facing the exact same issue. All settings are as per shopify guidelines. And suddenly this error is coming since the past 2 days. 

Is your domain a .pk domain?

[azamgill]

@Musa5 
The issue you're experiencing could be related to the specific domain hosting provider. Pk domain takes longer then .com 

[azamgill]

Hey @theBabyStore 

The issue you're experiencing could be due to DNS propagation delay. DNS propagation is the time it takes for the DNS to take effect across the internet. It can take anywhere from 24 to 72 hours, sometimes even longer.
You can try some troubleshooting https://help.shopify.com/en/manual/domains/troubleshoot-issues-with-domains

[joanailc]

Facing some issue here. All of a sudden, after 2 years with the same DNS configuration I got this error.

[shadi1]

Same here All the sudden i have to change my DNS settings that were working fine for many years. I see that shopify new DNS settings are different then what i have, i would think we would of got a heads up to fix ?

Did any one gets a heads up about this?

[rusticmade]

I got the same error message after 2 years of starting the service. The website is still working fine while Shopify sending out error messages past 2 days. No idea how to fix this either. Looking for help as well.

[rusticmade]

Hi everybody, 

I chat with customer support. This is Shopify issue, they can fixing it from their end, I didn't need to fix it from my domainname host after 2 years running with no issue.

I don't know if this is case by case or impacting everybody. You can submit a ticket and chat with customer support, sharing screenshot of your current DNS settings, they can fix it.

[theBabyStore]

Has your issue been resolved?

[zapa]

I have the exact same issue. Shopify Domains, I get this warning  "Your domain's CNAME record doesn't point to Shopify. Open your domain provider's DNS settings for www.zapamax.com and set its CNAME record to shops.myshopify.com." 

I chatted with shopify help, they tried to guide me through changing this with Godaddy. At Godaddy, I can not edit/delete the CNAME WWW which is now pointing to my domain zapamax.com. As per shopiy warning, it should point to shops.myhopify.com. Also, the A RECORD last digits now at godaddy is 32. As per shopify help article, it should be 65. 

SHOPIFY support chat, informed me that the problem  has been fixed. But I still see the same message.

Godaddy says, all ok at their end.

Does anyone know why this is happening?

[thebeehost]

No one seems to be explaining why you see the "Your domain has no nameserver record" message in the Shopify Control Panel. This message shows up when your domain doesn’t have any name servers set or isn’t pointing to name servers. You can check this by using a DNS lookup commands in your terminal or command prompt, or by using a site like DNS Checker.

Most domain registrars for common extensions like .com, .net, and .org automatically provide default name servers. However, some registrars, such as PK domain registrars (which I’ve experienced), do not set up name servers automatically. Instead, users have to manually set up their service using custom DNS records like A, CNAME, and TXT records. At times, you can only update the nameservers or set the custom DNS records, but not both at the same time.

When a user tries to connect their domain to Shopify, they need to update specific DNS records (like A, AAAA, CNAME, and TXT). PK domain registrars allow users to either update the nameservers or the custom DNS records, but not both. While updating the A and CNAME records usually connects the domain and makes the Shopify store live, it doesn’t fix the "no nameserver record" warning.

Many users notice that their domain is linked to their Shopify store and that the site is live, but this warning still stands out. Shopify tells users to contact their domain provider, who ( domain provider ) often confirms that the A and CNAME records for Shopify have been updated correctly.

Here’s how you can remove this messsage or you can choose to ignore it since it doesn’t affect your domain's functionality or its connection to Shopify:

1. Sign up for a Cloudflare account and add your domain. Cloudflare will give you new nameserver details. Ask your domain provider to update these nameservers for your domain. Once your domain is linked to Cloudflare, use their DNS management tool to add Shopify’s A and CNAME records. Don’t forget to turn off the proxy by clicking the orange Cloudflare icon next to those records.

2. Connect your domain using NS (Nameserver) records to hosting provider that offers DNS management tools in their control panel. You can then manage your DNS records there and point them to Shopify.

Thank you for taking the time to read this. if you find this helpful thumbs up for appreciation 🙂

[thebeehost]

No one seems to be explaining why you see the "Your domain has no nameserver record" message in the Shopify Control Panel. This message shows up when your domain doesn’t have any name servers set or isn’t pointing to name servers. You can check this by using a DNS lookup commands in your terminal or command prompt, or by using a site like DNS Checker.

Most domain registrars for common extensions like .com, .net, and .org automatically provide default name servers. However, some registrars, such as PK domain registrars (which I’ve experienced), do not set up name servers automatically. Instead, users have to manually set up their service using custom DNS records like A, CNAME, and TXT records. At times, you can only update the nameservers or set the custom DNS records, but not both at the same time.

When a user tries to connect their domain to Shopify, they need to update specific DNS records (like A, AAAA, CNAME, and TXT). PK domain registrars allow users to either update the nameservers or the custom DNS records, but not both. While updating the A and CNAME records usually connects the domain and makes the Shopify store live, it doesn’t fix the "no nameserver record" warning.

Many users notice that their domain is linked to their Shopify store and that the site is live, but this warning still stands out. Shopify tells users to contact their domain provider, who ( domain provider ) often confirms that the A and CNAME records for Shopify have been updated correctly.

Here’s how you can remove this messsage or you can choose to ignore it since it doesn’t affect your domain's functionality or its connection to Shopify:

1. Sign up for a Cloudflare account and add your domain. Cloudflare will give you new nameserver details. Ask your domain provider to update these nameservers for your domain. Once your domain is linked to Cloudflare, use their DNS management tool to add Shopify’s A and CNAME records. Don’t forget to turn off the proxy by clicking the orange Cloudflare icon next to those records.

2. Connect your domain using NS (Nameserver) records to hosting provider that offers DNS management tools in their control panel. You can then manage your DNS records there and point them to Shopify.

Thank you for taking the time to read this. if you find this helpful thumbs up for appreciation 🙂

[thebeehost]

You can find a detailed explanation on it in this thread, Here at this link