Your Facebook Shop is in review. You can enable it once it’s approved.

[xavi0227]

Hello 

My shopify store been stuck on a loop under review for the past 4 days help please .

[Lulu]

Hey, @xavi0227!

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

Sorry to hear you are having a problem with the Facebook sales channel. Sometimes this can happen if there is a backlog in Facebook's system. 

There are a few different steps we can try to push it through again for you. Can you click "Disconnect account" and re-connect through the standard method:

Once that's been done it may need another 48 hours for the standard review.

If this does not resolve this, you can try to remove the Shopify business integration in your Facebook page settings. The steps to do so are below:

• Delete the Facebook Sales Channel in the Shopify admin,
• Remove Shopify from the Business integrations, and then log out of Facebook,
• Re-install the Facebook Sales Channel in the Shopify admin, and attempt to connect.

With this, the Facebook Business page will appear to be back “in review”, and this is expected. Please wait the required time again and see if it is approved this time.

If after that time you're still seeing the same result, please let me know and I can get our technical team to have a look for you. I hope this helps but get back in touch if there is anything else I can help with.

Kind regards,

Lulu

[pollensisters]

HI lulu,

can you help. I have just setip my shopify store today. When I go to preview a product it says, 'your shop does not have an online store enabled'. Is this beacsuse it is under revioew por is there soemthinbg else that needs to happen? Help. thanks. 

[Lulu]

Hi, @pollensisters.

Welcome to the thread. Yes, you are correct. If your Facebook page is still under review then it is expected that the products won't display correctly yet. Can you send me a screenshot of the Facebook sales channel on your end and I can confirm this for you?

Thank you! 

[pollensisters]

HI Lulu thanks for all your help. Here are ,my screen shots.

[Lulu]

Hi, @pollensisters.

Thank you for getting back to me and providing those screenshots. It looks like you are on the lite plan at the moment so you don't actually have an online store that is why you can't click the eye icon which essentially previews the product on the online store. You can log into your Facebook page to see the products under "shop". Can you try that out and let me know if it is all good on that end? 

[pollensisters]

Hi, no it looks like i can see any products thst end. I have uploaded them all it where the screen is thast says you 'should be able to see all the things you are buying and selling', there is nothing there. How do i upgrade to get the shop started and start selling?

[Lulu]

Hi, @pollensisters.

That seems strange, can you click the Facebook sales channel and send me a screenshot from there? Also on your Facebook page, can you send me a screenshot from the "shop" page, please?

Are you looking to start an online store with the basic plan at $29.00 a month? If so, you can click "add sales channel" and add the online store and then you can start building it. 

Don't forget to check out our Shopify Compass where we have so many free short courses that are really informative for beginners. You can enrol at any time here.

[Blendz]

Im having the same problem with the review its been over a month. I followed the steps and its been over 48 hours.. am I going to have to wait longer?!...😠😤

[sensation]

Hi Lulu, 

I saw your reply to a comment on someone whose shop was on review.

Mine says it cannot be published but there has been no review! It has been months. I have been in touch with FB, all they do is send emails telling you to do things you cannot do and telling you to be patient. I have tried to delete the Facebook channel on shopify then add it again. On Facebook I can do nothing.

My shopify shop is Sensationjewllery my Facebook page is Sensation Fashion Jewellery.

If there is anything you could do, it would be greatly appreciated.

Kind regards,

Didier

[anmy]

my facebook shop says:"After requested review of this commerce account, we confirmed that it doesn't comply with our community eligibility requirements so your shop isn't visible to potential customers. your items are not available for review."

I have made all the necessary fixes and now all my products are in compliance.  I have no assets that have problems.   My facebook business manager says I have 0 problems with my products.  But the problem is, I am unable to get another review.  How do I fix this?  I am desperate.  I tried deleting the facebook app and re adding it...  Please help.

[Blendz]

I am also in the same situation.. I followed the steps and im really hoping it works because holidays are coming up and I cant miss this opportunity...

[ContBPKLTD]

How long is a normal time for "shop to be in review" in relation a new Facebook to Shopify connection in my store?

[pakoutlet]

hi lulu i am facing this issue what shoud i do?

 

[IroTrav]

hello can you please help me. I Can't get approved from connecting shopify with facebook. In the Facebook and Instagram section in Shopify I sent a request to review my store and I waited over 48 hours but nothing changed. And now I don't know what to do. 

And when I go to settings it tells me that my store has not been approved even though my Facebook account has no problems. I hope someone can help me, thank you very much. (My shop is in german). 

 

[Maz]

Hey, @IroTrav!

Thanks for joining this thread! To confirm, does the error say why your account has not been approved? If you could let me know exactly what it says in the red banner that would be most helpful!

[IroTrav]

Hello Maz, the red banner is saying the following: Your store has not been approved. Therefore, you cannot make any changes to your checkout method or your business assets.

[Greta · Accepted solution]

Hi, @IroTrav!

Thanks for reaching back out. For further assistance with this issue, you will need to contact Meta directly. To do so, use the Get Support link within the Facebook & Instagram Channel, as shown here:

Please let me know if you have any other questions! 

[IroTrav]

Hello, did you see my message?

[mellowmarket]

Hi Lulu, 

can you help please. I followed your instructions to disconnect fb and insta account and connect it again but still my socials are in review for more than 5 days