Your order cannot be shipped to the selected address error message

Enchanted2
Visitor
2 0 0

I had a customer contact me in relation to the “Your order cannot be shipped to the selected address” message appearing. I found the issue to be that my shipping rates which were based on weight for my own country, were only listed in the General Shipping Rates for Domestic. I had to create a new Zone in Custom Shipping Rates for the country that kept showing up with the error message and re-enter all of the shipping information for that country in the new zone. I assumed that general shipping rates created for domestic would work for my own country, it didn’t.

Hope this helps.

Replies 6 (6)

osamafarooqi71
Shopify Partner
245 19 40

Hello @Enchanted2 , You'll need to first set up the shipping for that country/area, in order to allow your customers to place orders for their shipping areas. You can do that by simply going to the dashboard of your store and then settings (bottom left side of the screen) ==> shipping and delivery. There you'll need to add a new rate for other countries where you want to ship your products. 

 

Feel free to ask, if you need any further assistance while implementing this.

 

Regards,

Osama Farooqi

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Josh771
New Member
4 0 0

I have the same issue and have gone through all of the steps to correct it, but it doesn't correct.

Have used the Help Chat a couple of times, and they cant figure it out either

 

I have 2 shopify stores. both have all the same settings, but one works, the other doesnt

 

I'm paying Shopify for a store, you think they would at least make it work.

Mac
Shopify Staff
1674 170 271

Hi, @Josh771.

 

I understand that you are having issues shipping your products to the address that was entered. This could occur for several reasons. My first suggestion would be to ensure that the customer entered a valid address. They can double check this by using the address that Google displays when it is searched on there. You can also see if you are getting the same error with a different address.

 

My second suggestion would be to ensure that your shipping rates are available for that specific location. Feel free to check out our Shipping Profile guide to ensure that your shipping rates are set up correctly for every product. If you are still having issues, you will also want to make sure that you have inventory stocked to this location. We have a detailed guide that goes over this here

 

If you could kindly reach back out via the Help Center, we'd be happy to take a closer look again. 

Mac | Social Care @ Shopify 
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Josh771
New Member
4 0 0

everything is set up properly.

 

I tried doing a checkout myself, tried 4 different (legitimate) addresses, get the same message with each

Mac
Shopify Staff
1674 170 271

Hi again, @Josh771 

 

Thanks for confirming. Since we're unable to access your account via the Community Forums, kindly reconnect with our Support team via the Help Center so we can take a closer look.

Mac | Social Care @ Shopify 
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Josh771
New Member
4 0 0

I have, twice, and they can't figure out the issue either.  It's always ended with a "We will work with our team to try to resolve this issue, you should receive an email with our results in 4 or 5 hours"

first time was 2 days ago and I still haven't gotten a follow-up