Your payment details couldn’t be verified. Check your card details and try again.

DailyTech
New Member
4 0 0

I've tried to use a different card than the one associated with my account to check out an item but this is what pops up. I have just used this card today so I don't think that's the issue. I also have tried to enter it 4 times but it still isn't going through. Please let me know what is going on as soon as possible, thank you.

Screenshot 2024-01-09 204438.png

Replies 4 (4)

Skye
Shopify Staff
1073 97 195

Hi, @DailyTech 

Greetings, and thanks for posting. 

Unfortunately, when it comes to credit card errors, the error is provided by the consumers bank and the checkout relays the information provided. Additionally, Shopify Support does not have access to the merchants orders. As such, it's best to reach out directly to your bank for more information. 

 

For more information on the buyer process when it comes to Shopify, please refer to our Buyer FAQ

 

Best of luck!

Skye | Social Care @ Shopify
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DailyTech
New Member
4 0 0

I've tried 4 different cards and only one of them has worked but I have used the other 3 cards today for groceries, etc, and they've gone through perfectly fine. The payment gateway I'm using is Shopify Payments, I'm not sure if there's any way to fix this. Please let me know as soon as possible if there is. 

Skye
Shopify Staff
1073 97 195

Hi, @DailyTech 

 

In person transactions verify differently than online transactions. For example, online purchases require the correct billing address.

As mentioned, however, Shopify does not have access to a merchant's orders to assist with your payment. As such, you will need to contact your bank, or the business you are attempting to purchase from directly. 

Skye | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
gabriel73
Visitor
1 0 0

i also have this problem it's really weird anyway