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Your Shopify Payments account is on hold

Solved
hm12
New Member
1 0 0

 

Your store can’t accept new orders with Shopify Payments.

Accepted Solution (1)

Accepted Solutions
Blair
Shopify Staff
Shopify Staff
548 72 71

This is an accepted solution.

Hi @hm12,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, to get this resolved. 

 

With this kind of issue, it's recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible. 

 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

 

Please visit our Contact Page and log in to your account to create a support request.

 

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)
Blair
Shopify Staff
Shopify Staff
548 72 71

This is an accepted solution.

Hi @hm12,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, to get this resolved. 

 

With this kind of issue, it's recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible. 

 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

 

Please visit our Contact Page and log in to your account to create a support request.

 

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog