Re: Your support line just goes in circles

Solved

Your support line just goes in circles

jojojojo
Visitor
2 1 2

There is no way to get support on this site. It's just a loop of the same three pages that all point to each other. I've only come here today to get an answer to a question that will decide if I consider SHoipify for a client of mine. And after spinning a little in your subversive support channel I think I know the answer.

Accepted Solution (1)
jojojojo
Visitor
2 1 2

This is an accepted solution.

I found the answer. You have to go to the facebook page and bother them there. That's the only way to find a support channel

View solution in original post

Replies 7 (7)

made4Uo
Shopify Partner
3852 717 1200

Hi @jojojojo,

 

You can follow the following steps to contact support with no going around. You can also grab this promotion $1 for 3 months and compare your store performance and features from the client's old website provider.

 

1. Click this link, Contact Shopify Support, and log in to your store. 

2. You should be routed to the page like the image below.

made4Uo_0-1683647744311.jpeg

 

3. Then select Starting Store. This will open another page like below.

made4Uo_1-1683647744309.jpeg

 

 

4. Scroll down and you should see the options to contact Shopify Support.

made4Uo_2-1683647744390.jpeg

 

 

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
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NathanNeedham
Tourist
6 0 0

I am having the same issue. Taking me in a loop and won't let me get in contact or on the phone with anyone. There is no Get Support option with (Chat with us) and (Request a callback).

 

Clearly something is wrong with Shopify right now. 

jojojojo
Visitor
2 1 2

This is an accepted solution.

I found the answer. You have to go to the facebook page and bother them there. That's the only way to find a support channel

Rio
Shopify Staff
294 20 43

Hi, @NathanNeedham and @supportshop

 

Rio here from the Shopify Community team. That's frustrating knowing you're having trouble logging in to your Shopify account. We appreciate your patience as we no longer offer live phone support and have shifted to live chat as our primary support channel to provide faster and more efficient support to all merchants. We understand that some customers may prefer phone support, but we believe live chat is the best way to provide personalized support and we may possibly bring it back in the future.

 

In regards to starting a live chat, to get started, please follow these easy steps:

 

  1. Go to help.shopify.com
  2. Click on the "Contact support" button
  3. Select "Can't log in to your Shopify account"
  4. Click on "I still can't log in."

Although we no longer have callbacks and phone support, I assure you, our support team is here to help 24/7. It may take a bit longer at times but we truly appreciate your patience as our support team is working hard to get to every merchant as soon as we can. 

 

If there's something general you needed help with feel free to reply and I'm happy to assist.

Rio | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

kyardley
Tourist
5 0 1

YOu are not here to help! It is an endless loop... I have tried to contact someone for weeks and NOTHING!!! This is insanity!

supportshop
Visitor
1 0 1

The same problem applies to me. taking me for a loop and preventing me from speaking to or making phone calls to anyone. (Chat or callback) do not have a Get Support option.

I am giving TalkAgent live chat or call services to our many shopify clients. If anybody update please inform me then i will update to our client and will provide better support. 

kyardley
Tourist
5 0 1

Same problem with no solution!!!! Shopify is horrendous!