youtube videos on home page not playing on mobile device

youtube videos on home page not playing on mobile device

jcody
Visitor
1 0 0

Hi! I'm new to shopify and my shop has just gone live. My issue is that the youtube videos that are linked on the home page of my store are not playing on mobile devices. When they are clicked they turn white and don't play, but if i follow the youtube direct link at the bottom of my store and then return to my store the videos will then play once clicked on. Not sure the fix to this. Everything works great on my desktop. Thanks for the help! Using Dawn theme. Shop is https://looknorthdesigns.com/

Reply 1 (1)

PageFly-Amelia
Shopify Partner
493 154 222

Hi @jcody 

This is Amelia at PageFly - Shopify Advanced Page Builder app.

 

I just checked for you and the video is currently working fine on my device. You can try to play it on other devices to test it

 

Hoping my solution helps you solve your problem.

Best regards,

Amelia | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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