Zoho Mail not receiving emails from Contact Us page

Vonski
New Member
2 0 0

I've been in contact with Zoho and after checking all my settings (which were correct) they said the one thing that will fix this is getting the Shopify email ip addresses and putting them into the trusted list on Zoho.    I also said that I'd been through most of the comments on here about adding or changing the records at the domain but the guy said that adding the Shopify email IP addresses is the only way that works and it works fast.......Does anyone know what the Shopify email ip addresses are?

Replies 3 (3)
Olivia
Shopify Staff
779 74 141

Hi, @Vonski!

Welcome to Shopify Community. 

Thanks for connecting with our network and sharing your question. I took a look at the issue you have described, and I want to clarify that IP addresses are not required for email set-up. This is only required when pointing a third-party domain to Shopify. Instead, MX records are used to configure email set-up.

To help clarify, I found this detailed manual on DNS record configuration to walk you through setting up Zoho Mail written by the team over at Zoho.

In short:

  1. Verify your domain ownership 
  2. Update records to start receiving emails

Please check that out and let me know if I have missed or misunderstood anything and I'd be glad to chat further.

Warm regards,

Olivia | Social Care @ Shopify 
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Vonski
New Member
2 0 0

Hi Olivia,

Thanks for all the info.  I had all my settings checked by Zoho admin staff before I posted here.  Everything is done and in the correct format.  The Zoho team were adamant that I use the IP addresses as this is the fastest way.  I have my domain with a third party domain provider and I use Zoho for my business email.     

Update: After posting here I did receive the email from my Contact page - 2 hours later.  So it does work - just very slowly.......Is there anything I can do to speed that up at the domain end or in Zoho?

Thanks!

Olivia
Shopify Staff
779 74 141

Thanks for your reply, @Vonski.

I appreciate the added context, and for clarifying that you are using a third-party domain not hosted by Shopify.

The instructions I found earlier by Zoho seem to be specific to domains hosted via Shopify, so I recommend going with the advice they provided directly to you as it's specific to your situation. Since your domain and email providers are both third-party, we recommend working with each directly for further guidance on email delivery speeds as well.

I also welcome other community members that have experienced this to provide their feedback and expertise.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog