FROM CACHE - de_header

Video in Narrative Theme is not working on my handy only the desktop- what should i do?

mydesignerbouti
Tourist
3 0 0

Hi

i can't activate my site because the video does not work on the handy. Could someone please help? And please not make it complicated so that I can't understand

how to do it. I do not have so much computer knowledge and have used all of the energy I have to put this online shop together. Also, I want to put it in German and English. Currently it is in German because I live in Germany.

PLEASE HELP,,,,

Thank you,

Diana

2 ANTWORTEN 2
r8r
Shopify Expert
2350 305 834

Hello Diana @mydesignerbouti ,

current versions of both iOS and Android restrict the autoplay feature on videos anymore. How are you including the video?

Mario

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mydesignerbouti
Tourist
3 0 0

Hi Mario,

thanks for answering. My daughter did it for me. She just put the link through utube I believe. It works well on the desktop

but not at all on the handy. What should I do because I cant activate my shop until this is fixed?

Thanks,

Diana