How do I reach out to my Shopify representative?

[jefri]

I need to contact by email the person that provided me free access to Shopify for my university students for educational purposes.

I am Jefri Basiuni from Universiti Teknologi Brunei. I have lost my email (due to migration) with Shopify representative last communicated in March or April 2022.

Need your help urgently. Thank you.

[Ivy · Accepted solution]

Hi there, @jefri 

Reaching out to live support would be the best next step here - You will need your login details you used for accessing your store/account.

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!