Unable to Access Shopify Account

[TrainingZiffity]

Hi Team,

My colleague is currently unable to log in to his Shopify Partner account. When attempting to his account account, he receives the following message:

"An account with this email exists, but is connected to Google instead."

He's been using the correct email address and have tried signing in multiple times, but the issue persists.

This is particularly urgent as he is planning to take the Shopify certifications, for which email access is necessary.

Could you please assist us in resolving this issue so that he can regain access to his account?

If additional information is required, please let me know, and I will be happy to provide it.

Thank you in advance for your prompt assistance.

Thanks & Regards,

Madu

[JasonH · Accepted solution]

Hi @TrainingZiffity 

Thank you for the detailed information. 

Have your colleague try clearing the cache, logging in on an incognito/private tab, or using other browser?

If the error message remains after completing those steps, you will have to direct them to contact our support team. Please fill out this form to get authenticated assistance. Once completed the form, you should see the option to connect with an advisor to look into this matter.