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Foundations: Certification Exam - Retake Exam

rnamocot
Visitor
2 1 2

Why is that there is no option to retake the exam, I want to retake the exam again but on my dashboard there is no option to retake and pay $25.

This is so annoying. No options also to quickly retake the exam, 

rnamocot_0-1684990527041.png

After you click on Stop Recording it will just go https://www.skilljar.com/ and nothing happens or even instructions

Accepted Solution (1)
rnamocot
Visitor
2 1 2

This is an accepted solution.

I chat the support on fb, and they provide me this link.
But it's kinda weird why there is no option to retake after the exam

This is the link they provided
https://academy.shopify.com/foundations-certification-exam-retake
When you failed again, they can't provide any solution. I chat the support again and they said they escalated it to the team but as of now no update yet.


View solution in original post

Replies 9 (9)

Yanivad
Shopify Partner
8 1 3

I've got exactly the same issue

rnamocot
Visitor
2 1 2

This is an accepted solution.

I chat the support on fb, and they provide me this link.
But it's kinda weird why there is no option to retake after the exam

This is the link they provided
https://academy.shopify.com/foundations-certification-exam-retake
When you failed again, they can't provide any solution. I chat the support again and they said they escalated it to the team but as of now no update yet.


Yanivad
Shopify Partner
8 1 3
Great ! it works !
Thanks !!

I do agree with you, I don't understand why it's so complicated

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adriansanta
Tourist
4 0 2

any update? i have the same situation... missed it by 1 question both times...

 

the academy help page lists the following in the FAQ:

If the partner fails the course will they have to pay the fee again?

Learners will have two opportunities to pass the exam. $25 retake fee for second/third/etc attempt.

 

which is a bit confusing to me... i mean, on one hand there are two opportunities and on the other it reads second/third/etc attempt

 

what should i understand from this?

Yanivad
Shopify Partner
8 1 3

Hi,

If I remember well, I paid the second time $25 by using this link : https://academy.shopify.com/foundations-certification-exam-retake

 

If you fail again, you should probably have to pay the fee again each time.

 

You should contact the support if you want a better answer.

adriansanta
Tourist
4 0 2
well, i did use the re-take link, failed again and now i have no more
options... i created a skilljar support ticket (as instructed by a shopify
person via facebook messenger). let's see what happens...

i will gladly pay again the 25 dollars, because i failed 1 question short,
so if i study a bit more i ahould be able to pass it
Yanivad
Shopify Partner
8 1 3
Don't worry, you will manage 🙂
I've got something like you, it's very frustrating
adriansanta
Tourist
4 0 2

so skilljar support actually unblocked the retake purchase for me, i was able to buy it. i will study a bit more and pass it soon. best of luck!

adriansanta
Tourist
4 0 2

later update: passed it (95%). good luck to everyone!