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How to contact at Shopify?

jefri
Visitor
1 0 0

I need to contact by email the person that provided me free access to Shopify for my university students for educational purposes.

 

I am Jefri Basiuni from Universiti Teknologi Brunei. I have lost my email (due to migration) with Shopify representative last communicated in March or April 2022.

 

Need your help urgently. Thank you.

Accepted Solution (1)

Ivy
Shopify Staff
1033 80 129

This is an accepted solution.

Hi there, @jefri 

Reaching out to live support would be the best next step here - You will need your login details you used for accessing your store/account.

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!

Ivy | Social Care @ Shopify


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-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



View solution in original post

Reply 1 (1)

Ivy
Shopify Staff
1033 80 129

This is an accepted solution.

Hi there, @jefri 

Reaching out to live support would be the best next step here - You will need your login details you used for accessing your store/account.

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog