Abandonment type?

Abandonment type?

Galaxy12
Visitor
2 0 0
Hi, We are using Shopify Flow App for automation email. Can anyone please explain the yellow highlighted text in image (abandonment.createdAt and Days since last abandonment email) refers to which abandonment type? Browse, cart, checkout or it can be any of these? Attached screenshot is for an abandoned product browse.
Thank You!

 

 

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Replies 2 (2)

RPiii
Shopify Staff
149 27 44

The abandonment.created field indicates the date and time when the abandonment was created and I think is regardless of type. You can use the abandonment.abandonmentType field in a condition to determine whether the source is BROWSE, CART, or CHECKOUT.

Galaxy12
Visitor
2 0 0

Thank you 🙂

 

Are the conditions set in previous screenshots for product browse abandonment correct? They are the default conditions set by Flow app. I haven't changed anything. 
 
If we understand it using an example:
Right now it’s 6 PM. We have one browse abandonment at 2 PM, and no other abandonment after that. Logically in this case, customers should receive browse abandonment email. Now, if we check the conditions, Value of Last Browse Abandonment Date and abandonment.createdAt both would be the same. (2 PM )
2 PM < 2 PM which is false and the customer won't receive this email.
 
Should we make any changes in default conditions set?
 
Thanks!