Can Shopify Flow trigger an order update with email notification to customer?

stevekem
Shopify Partner
7 0 1

Hello,

Is it possible in ANY way to have Shopify Flow trigger an order update with email notification to customer?

 

We have an app that adds the "Estimated Delivery Date" to our orders upon creation. It adds this date to both the order notes and as an order metafield.  The problem is the app adds this about 1-2 seconds after order creation so it's not added to orders most of the time when Shopify sends the order confirmation email.

 

I would like to trigger the order update email somehow after 1 min of order creation so it will send the updated order email to customer with the "Estimated Delivery Date" now attached to order.

 

Any way possible to achieve this with Shopify Flow or any other way for that matter?

 

 

Replies 7 (7)

Jeff-Armstrong
Shopify Staff
29 2 1

You can use a Wait step directly after the trigger which waits for a specified amount of time before executing the rest of the workflow. The state of the order will also be refreshed after the wait step so you'll have the latest notes/metafields.

To learn more visit the Shopify Help Center or the Community Blog.

stevekem
Shopify Partner
7 0 1

Hi Jeff!  Yes I see that I can use the wait step after the order creation trigger, but the problem that I can't figure out is how to actually use Flow to trigger an order update to send the email notification to customer.  What action should I use to achieve this? Is there a list available that show what actions actually trigger an order updated email notification to customer, that I can use in Flow?

Jeff-Armstrong
Shopify Staff
29 2 1

The only email related actions are:

"Send Internal Email" which will send an email to a fixed set of email addresses, but not customers.

- "Send order invoice" and "Send draft order invoice" if you're looking to send an invoice to an email address.

- Automations in the Marketing section of the Admin can send marketing emails to customers who have opted-in to marketing.

 

To learn more visit the Shopify Help Center or the Community Blog.

stevekem
Shopify Partner
7 0 1

Instead of using Flow to email the customer the update, are there any actions within Flow that I can use to "Update" the order that would trigger Shopify to email the customer using the Order Update template? Just like if I make certain changes within Admin to an order, it gives an option to email the customer the order update, will any actions within Flow send this order update email?

Jeff-Armstrong
Shopify Staff
29 2 1

When you add an action to Flow, you can search all the tasks available to you. If you type in "order" you'll get actions that are related to orders.
You can also check out the Flow reference page for actions.

 

JeffArmstrong_0-1713273760955.png

 

To learn more visit the Shopify Help Center or the Community Blog.

stevekem
Shopify Partner
7 0 1

Do you know what actions will trigger a order updated email to customer? That is the problem I am not sure about.

Jeff-Armstrong
Shopify Staff
29 2 1

You can find settings related to order notifications to customers under Settings -> Notifications -> Customer Notifications.

To learn more visit the Shopify Help Center or the Community Blog.