Contains defined tag but condition is not true

[tchan122]

I have a condition that checks if at least one customer tag contains "Inactive" but it didn't trigger. Can someone help on this? Happy to share more details.

[DaveMcV · Accepted solution]

Hi @tchan122,

Try checking for whitespace on the string you're testing against or the tag. Often there may be a space which is not shown in the page markup but will be shown in the Flow editor or customer tags list.

Hope that helps!

[DaveMcV · Accepted solution]

Hi @tchan122,

Try checking for whitespace on the string you're testing against or the tag. Often there may be a space which is not shown in the page markup but will be shown in the Flow editor or customer tags list.

Hope that helps!

[tchan122]

Hi @DaveMcV , thanks for pointing that out. I did have a few empty spaces within the Flow condition string.

[tchan122]

Hi @DaveMcV , I have a somewhat related question. I have a condition that checks for 2 tags. Both of them is accepted but the overall condition failed when I've set the condition as "At least one of customer / tags". I understood this as if either or both were accepted, the condition would also be accepted.

Could you help me out with this? Thanks

[DaveMcV · Accepted solution]

Hi @tchan122,

The way that is structured, it is checking the same item as it iterates through it, which is why it shows as both checks matching but the condition evaluating to false. There are each tag in there but it's never true at the same time.

If you just want to check for two tags like you mentioned, do two loops through the tags so you have two At least one customer / tags loops, one for each tag.

Hope that helps!

[tchan122]

Thanks @DaveMcV , it reads like it should work with both ways but thanks for sharing the solution.