Create a flow where we can get internal email sent to us if an existing customer purchases again

[jellybeansstalk]

Hello there,

Just trying my luck here. I am looking into getting an internal email sent to us when an existing customer who has purchased from us for more than 3 times before purchases again, mind if I ask if we can create such flow? I have been trying to create one but it always fail not sure what triggers to choose from.

I have already contacted support but wasn't going anywhere.

Thank you.

[DeepVyas]

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@jellybeansstalk wrote:

when an existing customer who has purchased from us for more than 3 times before purchases again

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Can you brief out why you want to accomplish by the email notification?

Looking forward to your response to discuss further 

[jellybeansstalk]

Sorry for the late revert. The reason why I wanted to create such flow is because our current order processing time is 3 - 4 weeks and we wouldn't want our existing customer to be part of this, we want them to get their order sooner than the said timeline. 

Thank you so much for looking into this.

[paul_n]

There are several templates in Flow to allow checking past orders. This one checks for more than 5 orders today:

https://shopify.com/admin/apps/flow/editor/templates/c846a897-6c8c-48da-b211-531995f23314

You can edit it to change the timeline you care about (for example, last year or just remove) and limit the number of returned orders to 4 (to save on your API limit). 

[jellybeansstalk]

Hello Paul,

Thank you so much for sharing that link (Cancel orders if customer placed more than 5 orders today) to me, I am afraid it isn't what I am looking for. 

The reason why I would like to be able to get notified should an existing customer places another order is because we want to be able to ship their order sooner than our order processing estimate of 3-4 weeks time. We wouldn't want them to experience this delay.

[paul_n]

The workflow you want will have the same basic structure. So you can install the template and then customize it as you need it, like by removing the "Cancel order" action and replacing it with an email. 

[jellybeansstalk]

Ahh got you! Let me further look into this and see if I can use the right triggers when replacing it for it to work. Thank you.

[jellybeansstalk]

Will this work?