Creating a flow for customers from Marketplace Connect known for returning products not ours.

[DebbieJonesGBP]

We use Marketingplace Connect, and we get several orders from customers that constantly return items stating they're damaged or not same as pictured or described.  Then they return an item that isn't ours.  Most from Walmart.  We're not allow to capture their emails, but we do get their contact name and address.  How can we create a flow to either stop or alert us those customers placed another order?  

[James-G]

I think the steps look something like this:

1) Establish a customer tag for this type of customer, such as "return_abuser"

2) During your returns process, use the contact name or address to look up the customer and add the return_abuser tag

3) Set up a new flow with

• Trigger: Order Created
• Conditions: Customer tags includes "return_abuser"
• Actions you could consider:
  • Hold the fulfillment orders for review (or consider the Cancel Order action)
  • Send internal email alert
  • Add order tag like "return_abuser" to catch and instead hold this in your fulfillment/warehouse software

[DebbieJonesGBP]

Thank you, I'll give it a try!