Email customer as part of Flow

PCBros
Tourist
12 0 2

We are attempting to set up a way to contact customers automatically following specific criteria being met, after they place an order. Namely, we want to have an automated message emailed to customers who place orders being shipped internationally to obtain consent before shipping so that they are aware they may have to pay import/duties, VAT, etc... I don't see any way to send an email through Flow, but is there any plans to be able to email customers via Flow, or any thoughts on an alternative method that doesn't require we manually email each person?

Replies 3 (3)
paul_n
Shopify Staff
Shopify Staff
604 97 154

We don't have that yet. You can use one of the 3p email services that have built-in Flow actions. There are quite a few, including Seguno, Klaviyo, etc.  If you have your own email service, you could also call an API from Flow using Send HTTP Request.

 

 

Paul_N | Flow Product Manager @ Shopify
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- Building for Flow? Check out Flow's dev docs.
PCBros
Tourist
12 0 2

It looks like those apps may be more targeted towards marketing, and not for followup emails. I wouldn't think it would be too difficult to implement with Flow, considering Shopify already has the ability to send followup emails to customers. Even if there was an automated way to send followups based on simple criteria, like shipping country.

 

Are there currently any plans to add features like that to Flow? Seems a little silly to pay a 3rd party developer for such a basic feature.

paul_n
Shopify Staff
Shopify Staff
604 97 154

What you are asking is if you can send custom emails as Shopify. That is simple technically but very complicated in terms of preventing merchants from deliberating or accidentally spamming merchants and harming Shopify's email reputation. The current notifications work because Shopify can control when and how often they are sent. 

Paul_N | Flow Product Manager @ Shopify
- Finding Flow useful? Leave us a review
- Need Flow help? Check out our help docs.
- Building for Flow? Check out Flow's dev docs.