Re: email flow

email flow

masterunlimited
Shopify Partner
6 0 0

Im looking to create a email flow after my customer has paid their order if it's not fulfilled after 5 days a email will be sent to them notifying them that will be delayed shipping and to give 7-14 days. 

Replies 10 (10)

prakashVt
Shopify Partner
226 20 34

Hello @masterunlimited 

I have done similar things in the past. Let's connect to discuss this further. 

 

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masterunlimited
Shopify Partner
6 0 0

okay what do i need to do?

 

prakashVt
Shopify Partner
226 20 34

Use the contact me option from my signature and let's connect. @masterunlimited 

- Free Customer Dashboard apps that enhanced your customers' experience - VTN Customer Dashboard
- Feel free to Contact for more help (Free Support): [email protected]

paul_n
Shopify Staff
1366 153 321

You first need to ID how you are going to send the email, as Flow doesn't have a native action for sending transactional email to customers. There are many 3p options if you search for them in the tasks (uncheck "installed" apps). 

 

The rest of that should be possible in Flow. Probably you'll want to use "Get order data" to look for orders that are paid but unfulfilled

Paul_N | Flow Product Manager @ Shopify
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masterunlimited
Shopify Partner
6 0 0

Screenshot 2024-08-21 165233.png

masterunlimited
Shopify Partner
6 0 0

how what do i pick from here?

paul_n
Shopify Staff
1366 153 321

There is an action called Get Order Data

Paul_N | Flow Product Manager @ Shopify
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masterunlimited
Shopify Partner
6 0 0

okay i found a flow that will work for me and changed it to 5 days. however, it adds a tag to the customer. How do I now take that tag and email the customer to notify their order will have a delay shipping?

 

masterunlimited
Shopify Partner
6 0 0

Screenshot 2024-08-21 214550.png

paul_n
Shopify Staff
1366 153 321

Since you can only have 1 action per loop currently, you would need to add a second loop in the "then" path of your for each loop. There you loop over the same thing and add the action to email. 

Paul_N | Flow Product Manager @ Shopify
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- Need Flow help? Check out our help docs.
- Building for Flow? Check out Flow's dev docs.