Flag orders with address issues

[jums]

Hello,

we are trying to flag any orders with address issues and trigger an alert to our customer care department.

So far, I haven't been able to find any conditions in the flow app which triggers this event.

Can somebody give me some hints?

Thanks.

[Kalen_Jordan]

Can you explain a little further what you mean by address issues? Are you looking for address validation?

[jums]

Hi Kalen,

on a daily basis, we get a moderate amount of orders which have shipping address issues (or the address needs to be reviewed).

Such orders are marked in the dashboard (screenshot below) with an icon and we'd like to notify our customer care dept. as soon as the order enters the system with this shipping address issue so it gets corrected ASAP.

Any help is appreciated.

Best,

JM

[paul_n]

I think that field is triggered by something called "order / shipping address / validation result summary". It became available in the 2024-07 API. Flow is currently using 2024-01, so when Flow upgrades to that version you will get access to it.

[Kalen_Jordan]

In the meanwhile, perhaps a custom api call in your flow can do the trick.

[jums]

I'm afraid we will have to wait until the Flow upgrades to the new version. But the api call sounds promising... I'll take a look!

Thanks!

[AndreiPwnzor]

Can you please let us know when this update is scheduled to go live? Not for nothing it's just I'm looking to setup the exact same flow as the OP. 

[jhenry]

Do we know when the next Flow version is expected to be released?  I am also trying to trigger notification for orders having address issue and have tried several suggestions from Shopify support, but they are not giving expected results.

[SKRASTS]

Looking for this as well. If you could also give tell us how to find it in flow that would be helpful. Its always a bit difficult to find anything.

[paul_n]

Just a heads up that we will release 2024-04 this week. We have a project to jump straight to 2024-10 which would also allow us to more rapidly adopt new versions going forward.

[TGA]

Hey Paul! any update here? can you share what we need to do to access this as a trigger in Flow app?

[paul_n]

We are now on 2024-04. 2024-10 is not yet close.