Flag orders with address issues

Flag orders with address issues

jums
Shopify Partner
6 0 3

Hello,

we are trying to flag any orders with address issues and trigger an alert to our customer care department.

So far, I haven't been able to find any conditions in the flow app which triggers this event.

Can somebody give me some hints?

 

Thanks.

 

 

Replies 6 (6)

Kalen_Jordan
Shopify Partner
526 18 78

Can you explain a little further what you mean by address issues? Are you looking for address validation?

jums
Shopify Partner
6 0 3

Hi Kalen,

on a daily basis, we get a moderate amount of orders which have shipping address issues (or the address needs to be reviewed).

Such orders are marked in the dashboard (screenshot below) with an icon and we'd like to notify our customer care dept. as soon as the order enters the system with this shipping address issue so it gets corrected ASAP.

jums_1-1720512701564.png

 

Any help is appreciated.

 

Best,

JM

paul_n
Shopify Staff
1195 144 279

I think that field is triggered by something called "order / shipping address / validation result summary". It became available in the 2024-07 API. Flow is currently using 2024-01, so when Flow upgrades to that version you will get access to it.

Paul_N | Flow Product Manager @ Shopify
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Kalen_Jordan
Shopify Partner
526 18 78

In the meanwhile, perhaps a custom api call in your flow can do the trick.

jums
Shopify Partner
6 0 3

I'm afraid we will have to wait until the Flow upgrades to the new version. But the api call sounds promising... I'll take a look!

Thanks!

AndreiPwnzor
Visitor
1 0 0

Can you please let us know when this update is scheduled to go live? Not for nothing it's just I'm looking to setup the exact same flow as the OP.