Solved

Having issues with Slack and Flow integration?

JaRet_Watkins
Excursionist
20 1 5

I recently tried to use Slack within the Shopify flow app. The integration wasn't working properly, as i was receiving error messages when trying to run the automation. I deleted the flowbot app from Slack and tried to reinstall it. However, I can no longer install the flowbot app and I'm now receiving new error messages (expected, since flowbot is no longer installed). Has anyone run into this issue? 

Accepted Solution (1)

ethansz
Shopify Staff
2 2 1

This is an accepted solution.

To reconnect Shopify Flow to Slack there are a few steps you need to do in the Flow app as well.

  1. Open a workflow and navigate as if you are going to add a slack action to your workflow. 
  2. Instead of selecting a slack action, look for the disconnect button under the slack heading and select it.
  3. Once disconnected, refresh the Flow editor and click the connect button (where disconnect previously was) to login back in to Slack.

Once these steps are complete, you should be able to see Flowbot in Slack. It's also worth noting that based on recent changes to the Slack API, you will need to manually add Flowbot to the Slack channel(s) that you intend to use it in.

 

Hope this helps!

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 4 (4)

ethansz
Shopify Staff
2 2 1

This is an accepted solution.

To reconnect Shopify Flow to Slack there are a few steps you need to do in the Flow app as well.

  1. Open a workflow and navigate as if you are going to add a slack action to your workflow. 
  2. Instead of selecting a slack action, look for the disconnect button under the slack heading and select it.
  3. Once disconnected, refresh the Flow editor and click the connect button (where disconnect previously was) to login back in to Slack.

Once these steps are complete, you should be able to see Flowbot in Slack. It's also worth noting that based on recent changes to the Slack API, you will need to manually add Flowbot to the Slack channel(s) that you intend to use it in.

 

Hope this helps!

To learn more visit the Shopify Help Center or the Community Blog.

JaRet_Watkins
Excursionist
20 1 5

Thank you so much! This worked perfectly. Been going back and forth with Shopify support for a week trying to fix this. 

VladimirTs
Shopify Partner
13 0 1

Hey Ethansz, where can I find and connect that Shopify Flow to Slack integration?

DaveMcV
Shopify Staff
87 26 24

You should be able to find it in the list of Actions when adding a new action to your workflow. Make sure to toggle the filter for uninstalled Connectors or you'll only see Connectors for apps you have installed.

DaveMcV | Flow Development Manager @ Shopify
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