How Can I add a 1-2 days delay to the shipping confirmation email.

How Can I add a 1-2 days delay to the shipping confirmation email.

Simeon99
Tourist
3 0 2

Right now Shopify is sending the shipping confirmation email to customers once I pay/fulfill an order on the back end with my 3pl. But Once I pay the order to them they have 1-3 days processing time before they ship it. So I want to add 1-2 days delay to the shipping confirmation email. Basically I should fulfill the order on the back end and then the customer receives the shipping confirmation email 1-2 days after that. This way I will somewhat account for the processing time of my partner and customers won't be confused as to why their order hasn't been shipped when they received the shipping confirmation email.

Replies 7 (7)

Jessica_Zapiet
Shopify Partner
11 1 5

Hi @Simeon99 

 

You may want to checkout out our Zapiet - Pickup + Delivery app - where you can also enable shipping as an option on your cart page.

 

You can enable the date picker and set up your shipping days to allow your customers to select a date for shipping before they check out.

 

You can decide if you would like to use this as a date when you'll ship the items, or when they'll arrive to your customers.

 

You can also enable the preparation time feature which would give you (your 3rd party) "x" amount of days to prepare the shipping order. Here is the full article from our knowledge base - https://support.zapiet.com/en/articles/6279879-configuring-shipping-days

 

Also, our Zapiet - Pickup + Delivery app have a 14-free trial, so you can try out our app to see if it's a good fit for you and your store.

 

If you have any questions, please do not hesitate to send us a message.

 

Thanks,

Jessica

 

Jessica Tomkinson
Merchant Support Specialist
support@zapiet.com / +44 20 4526 8806
Learn about new feature releases and updates on our Instagram, Facebook or on the Zapiet Blog

PaulNewton
Shopify Partner
7450 656 1562

Hi @Jessica_Zapiet 👋 but can this PREVENT shopify sending the initial shipping-confirmation notifications from going out?

That's the crux of these problems.

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


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Simeon99
Tourist
3 0 2

Yep, my goal is not preventing the initial shopify shipping confirmation email, but simply delaying it for 1-2 days. I think it’s the simplest solution for my case. It’s another thing if it’s possible haha. Can’t shopify flow enable my to do this? Or I was also thinking of creating a custom email template through my esp and requesting to make it a transactional message and put it in place of the shipping confirmation email. 

Jessica_Zapiet
Shopify Partner
11 1 5

Hi @PaulNewton,

 

Nice to hear back from you!

 

You can add our Zapiet - Pickup + Delivery app's widget information to Shopify's email notification (we have a template), that way your customer's will have the information selected on the widget on the cart page...so the shipping date would be included.

 

I hope that makes sense 😀

 

Please do let us know if you have any further questions or if you need any assistance if you decide to give our Zapiet - Pickup + Delivery app a try.

 

Warm regards,

Jessica

 

Jessica Tomkinson
Merchant Support Specialist
support@zapiet.com / +44 20 4526 8806
Learn about new feature releases and updates on our Instagram, Facebook or on the Zapiet Blog

PaulNewton
Shopify Partner
7450 656 1562

Make sure to file feature request directly with shopify support for controlling notifications, or disabling them.

 

  1. Shopify flow by itself cannot send arbitrary transactional emails to customers, only staff can be notified(emailed) with shopify flow. 👨‍💻 though flow can trigger apis that trigger some notifications.
  2. Shipping-Confirmation notification is always sent; unless the option is manually unchecked in the order fulfillment. See this thread https://community.shopify.com/c/shopify-discussions/turn-off-shipping-confirmation-emails-premanentl... , https://community.shopify.com/c/technical-q-a/how-can-i-disable-quot-order-confirmation-quot-email/m... , https://community.shopify.com/c/shopify-design/how-can-i-turn-off-automatic-order-has-been-shipped-e... and others.

The choices are limited as there's no setting to turn off the Shipping-Confirmation notification, or settings/system for orchestrating notifications by merchants.

Afaik the current minimum approach is to customize the shipping notification template to be extremely clear about the process and that this initial email is more of a glorified post-order-pre-shipping-is-being-prepared-but-not-sent-yet-pre-confirmation; 😷. Such as having a step-process indicator table|list|graphic.

I.e. not to be confused with the Out for delivery notification.

 

*edit added note for unchecking send-shipping-forum option and links to relevant forum thread

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


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Kalen_Jordan
Shopify Partner
779 36 139

I know there are some options to disable emails in plus only like the order confirmation email. May be possible with the shipping confirmation email as well - are you on plus by chance?

Simeon99
Tourist
3 0 2
Nope, not on plus unfortunately. I guess I will have to work to reduce the processing time as much as possible for now until I get to plus.