How can I manage automated emails on Klaviyo and Shopify?

1 0 0

Hey !

I just installed klaviyo on my store to use it for my email campaigns. 

I am pretty new on shopify and I had some problems.  Example- Order confirmation emails , was sended twice on my costumers. One from shopify and one from klaviyo. 

My question is which shopify automated emails can not be turned off ?

I would prefer to use klaviyo for all because its pretty easy to set up and design.


Replies 2 (2)

Shopify Partner
178 26 62

Hi there, 

All transactional notifications (order confirmation, cancellation, shipping, etc.) cannot be disabled from Shopify. The one you can disable—and use Klaviyo's own—is the cart abandonment mail, which can be done by going to Settings > Checkout.  

Panos Voulgaris
Creative director / Partner @ MALVI
Founder @ function( )
7 0 3

Thank you so much! I had the same question in my mind and couldn't figure out myself.

The problem is solved now!