How do I make a tag connect to a product so that condition is true on shopify flow

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How do I make a tag connect to a product so that condition is true on shopify flow

lukafernada
Explorer
152 2 56

When someone orders kitchen knives from my website in the UK, it is meant to send an additional email to the customer, however the flow cuts off at the tag. The kitchen knife products have the tag "KNIFE-EMAIL" which I have linked as a variable here.

This is shows the problem here, I am not exactly sure what is wrong as the product ordered has the tag "KNIFE-EMAIL"

Screenshot 2024-10-04 at 21.15.52.png

Screenshot 2024-10-04 at 21.16.03.png

Can someone tell me how to fix this problem, and why it 

Accepted Solution (1)

PaulNewton
Shopify Partner
7450 657 1562

This is an accepted solution.

Hi @lukafernada  👋 make sure you are checking the PRODUCTs tags and not the orders tags. the products are of the line items in an order.

And make sure there is no extra spaces.

And as a redundancy for human error in data entry, etc you may want to make such automations check for lowercase and uppercase versions of tags, or make sure the comparison of tags is not case sensitive. 

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


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Replies 3 (3)

PaulNewton
Shopify Partner
7450 657 1562

This is an accepted solution.

Hi @lukafernada  👋 make sure you are checking the PRODUCTs tags and not the orders tags. the products are of the line items in an order.

And make sure there is no extra spaces.

And as a redundancy for human error in data entry, etc you may want to make such automations check for lowercase and uppercase versions of tags, or make sure the comparison of tags is not case sensitive. 

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


Save time & money ,Ask Questions The Smart Way


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Thank Paul with a Coffee for more answers or donate to eff.org


lukafernada
Explorer
152 2 56

Where here do i find the right environment value?

Screenshot 2024-10-05 at 20.12.05.png

PaulNewton
Shopify Partner
7450 657 1562

products are of the line items in an order


orders > line items > product

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


Save time & money ,Ask Questions The Smart Way


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Thank Paul with a Coffee for more answers or donate to eff.org