How to send reminders for orders ready for pickup after 3 days?

[leocesario]

I'm trying to create a flow to send customers a reminder that their order is ready for collection 3 days after their order was picked.

Doesn't even need to be a reminder, it could just send me a spreadsheet with all the orders waiting for collection for more than 3 days.

I'm trying to set up the conditions. The first is "status equals to ready_for_pickup".

But then when I try to define the date range, the app doesn't let me use any kind of formulas or regular expressions to retrieve orders that are ready for pickup for more than 3 days.

Any suggestions?

[paul_n · Accepted solution]

You cannot use the Wait step to wait for a specific event. 

[RobDukarski]

@leocesario 

I have not tried to use the "Wait" action yet but that seems to be what you want.

You would have it wait for 3 days then check to see if it has been fulfilled and if not send the customer a reminder.

Hope that helps!

[PSNecommerce]

Im looking for kind of the same thing - more info on how to use Wait and then using the condition READY_FOR_PICKUP to trigger a Shopify email reminder to customers to pickup their stuff at our store - but I cnat quite figure it out ...

[paul_n · Accepted solution]

You cannot use the Wait step to wait for a specific event. 

[PSNecommerce · Accepted solution]

Good times

[robm_mb]

Is there a workaround for this? I want to use fulfillment status changing to "ready for pickup" as a trigger or condition (not necessarily with any sort of time threshold like the original poster) but also haven't been able to figure out how to do that. 

[paul_n]

The original use cases is likely possible by just doing Trigger -> Wait 3 days -> Check conditions. Run code may also help if they need to check compare dates.

Not sure about your use cases as it's too vague