How to set up an automation for Store Credit reminders in Shopify Flow App?

[mikac]

Is there a way to set up an automation reminder for Store Credit expiry date in Shopify Flow?

I've already reached out to Shopify support but they weren't able to help me as it seems like the trigger or variable can't be executed in Flow App. Here's what they said:
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I reached out to the Flow support team. Unfortunately, I was informed that the variables available in Shopify Flow are quite limited and do not seem to include the store credit object.
 
When you create a flow similar to the one you have set up, you would ideally expect to find the store credit variable in the Get Customer action. However, after searching for this specific variable, I could not find the StoreCreditAccount variable, indicating that Flow does not support this variable yet.
 
Therefore, the only way to achieve this functionality would be to develop a custom app that calls the store credit object and notifies customers of their credit expiration via email.
Theoretically, this should be possible through a custom app.

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Thanks in advance!

[toheebola07]

Hi there! 👋

You're absolutely right—Shopify Flow currently does not support store credit objects, which means you can't directly create an automation based on store credit expiry within Flow at this time. This limitation has been confirmed by Shopify Support as well.

Since the StoreCreditAccount variable isn't available in Flow's Get Customer action, the most viable alternative would be to use a custom app or private app to:

1. Access the Store Credit data via Shopify's API (if exposed).

2. Track expiration dates.

3. Send automated email notifications to customers when their store credit is nearing expiry.

If you're comfortable with development or have a dev team, they can build a lightweight app that runs on a schedule (like a daily cron job), checks for upcoming expirations, and sends reminders accordingly.

Let me know if you'd like recommendations for trusted app developers who can assist with this. 👍

[PROWEBWORKS]

Hey there 👋

You're absolutely right Shopify Flow currently doesn't support the StoreCreditAccount object, so automating expiry reminders natively isn't possible at this time.

However, here are your best options:

• Custom App: You can build a lightweight app using the Admin API to check credit balances and expiry dates, and trigger emails accordingly.

• Third-party Apps: Tools like Rise.ai are purpose-built for store credit and do support expiry reminders.

• Manual Workaround: Export data periodically and use Klaviyo to trigger personalized expiry email flows.

Let me know your current tech stack
I’d be happy to pick the right route for your store setup.
Abraham O.