Re: How to stop automation for only one customer

Solved

How to stop automation for only one customer

joshuafitz
Tourist
10 0 2

I have an automation that is triggered when someone purchases a product. It waits 18 days and then sends an email to the customer with some follow up information about the product. 

 

I had a customer email about the product, and I sent them the information packet directly, so they do not need to receive the email that the automation will send them. Is there a way to stop the automation from running for this customer in particular but continue running for all of the other customers?

 

This specific situation does not have huge consequences, but I would also like to know the solution for other future situations where I want to stop an automation from running for one customer in particular.

 

Screenshot 2024-06-06 at 3.03.45 PM.png

Accepted Solution (1)

Bob_
Explorer
64 13 12

This is an accepted solution.

Tag the customer with a tag like "noemail" then add a check so that if any custonmer has that tag they won't get an email.

.

View solution in original post

Replies 2 (2)

Bob_
Explorer
64 13 12

This is an accepted solution.

Tag the customer with a tag like "noemail" then add a check so that if any custonmer has that tag they won't get an email.

.
joshuafitz
Tourist
10 0 2

Thanks! That will work!

 

Screenshot 2024-06-08 at 2.40.57 PM.png