Is there a way to prevent the same email from going to a customer more than once?

[brideau]

I have a flow set up so that if a customer buys a certain product, after 4 weeks it follows up with them to see how it is going so far. However, if a customer places two orders, it sends them the same email a second time, when that's redundant. Is there any way to put logic in that says "limit this email to be sent to a customer once" or "check if this has been sent to this customer before, and if so, do not send again"?

[rajimulislamjoy · Accepted solution]

@brideau Yes, you can add a condition in your flow to check if the customer has already received the email. Use Shopify Flow’s "Order Count" or a similar condition to ensure the email is sent only once per customer for that specific product. This way, the email won’t be sent again if they've made multiple orders.

[brideau]

That should work great, thank you!