My Flow can not be triggered by any events

Solved

My Flow can not be triggered by any events

Anya2020
Tourist
3 0 0

Hi! My Flow is not working today. It can't be triggered by any event such as an Order Created event, Order fulfilled and so on. Is there anything happened on Flow? 

 

It was working well until today. 

 

Anya2020_0-1739970846338.png

I did some tests with the simplest flow, but seems Shopify didn't dispatch any events or the flow couldn't capture any event.

 

Nothing shows on the even list:

Anya2020_1-1739970922469.png

 

Anybody knows something about that? 

 

Looking forward to any answers from you! And thank you in advance!

 

Accepted Solution (1)

paul_n
Shopify Staff
1677 183 385

This is an accepted solution.

There was an infrastructure issue in a certain region that caused some events to be delayed (before they get to Flow and apps). I think it should be resolved now, but it could take some time to catch up in Flow.

Paul_N | Flow Product Manager @ Shopify
- Finding Flow useful? Leave us a review
- Need Flow help? Check out our help docs.
- Building for Flow? Check out Flow's dev docs.

View solution in original post

Replies 4 (4)

NicklasSmit
Shopify Partner
5 0 0

We are experiencing the same as of about 3 hours ago. Also with the "Order created" trigger.

BHT
Visitor
1 0 0

Same here! None of the flows are working any longer. Shopify Support didn't help.

paul_n
Shopify Staff
1677 183 385

This is an accepted solution.

There was an infrastructure issue in a certain region that caused some events to be delayed (before they get to Flow and apps). I think it should be resolved now, but it could take some time to catch up in Flow.

Paul_N | Flow Product Manager @ Shopify
- Finding Flow useful? Leave us a review
- Need Flow help? Check out our help docs.
- Building for Flow? Check out Flow's dev docs.
Anya2020
Tourist
3 0 0

Thanks, guys!

 

Yeah, now it is resolved. But now the latency is a little bit longer than before. Hope Shopify can optimize the latency a little bit. My timezone is GMT+2