New subscribers doesn't receive my emails.

New subscribers doesn't receive my emails.

Nikxj44
Explorer
48 2 8

Hello,

 

I have this automation activated, I successfully created email that should be sent to newly subscribers.

I have "EcomSend Popup" activated and when I subscribed to receive emails, my marketing email that contains 10% discount should be sent with this automation. But it doesn't send anything 😔

 

my website: https://kartbagrationvalley.com/

 

Pls Help!

Nikxj44_0-1729104255157.png

 

Reply 1 (1)

RPiii
Shopify Staff
71 13 28

Are you using EcomSend Popup to capture subscriptions? The documentation for the Customer subscribed to email marketing trigger notes that it isn't compatible with subscriptions from third-party forms. To set up forms that your customers can use to sign up for emails on your online store, use an email signup form in your theme, or the Forms app.