Repurchase reminders emailed to customers

[bobgord]

When customers purchase one of several specific products of mine which use up supplies (air filter media), I would like them to get an email 150 days after purchase of these specific products that it may be time to reorder more filter media. I had this set up with Klavio but had to get rid of it for other reasons. It seems like this may work in one of the Shopify apps: "Shopify Flow,"  "Email" or in Marketing > Automations. But I can't figure it out. Would greatly appreciate step by step instructions.

[paul_n]

When the customer places that order, you could add a customer tag with the month-day-year in it. Then you can run a workflow every day that looks for customers who need the reminder. It would look something like:

• Scheduled time trigger (every day)
• Get customer data (tag:filter_media_12_19_2023)
• For each customer:
  • Send marketing email reminder
• For each customer:
  • Remove customer tag

[Oli_B]

Is there a way to just add a tag based on a specific time interval after the initial purchase event? If not, is it on your roadmap?

We have a bunch of customers/clients wanting to do this too, for sending personal videos to past customers with Bonjoro.

[paul_n]

Can you elaborate on that question. I'm not sure what "add a tag based on a specific time interval after the initial purchase event" means exactly...I could interpret that several ways. Also, are you talking about adding that to existing customers or just new customers?

[Andreazw]

Hi @bobgord , I was wondering if you found a solution (App or Flows) for your question as I also have the same requirement. Thank you.

[Andreazw]

@bobgord Unfortunately, I haven't been able to find a solution yet.  

[Oli_B]

Hey Bobgord.

Did you figure out how to do this yet?

I've been working with a bunch of stores trying to do the same thing, and no luck yet! 

In my case they want to send a personalized video email with Bonjoro to their past customers to let them know about new products or updates to the product they purchased previously. A really cool personal touch we think would be perfect for repurchases. We just can't figure out a way to add a tag based on a specific time interval post-purchase. 

Let us know if you found it. I will post again if I figure it out.

[paul_n]

Generally speaking, there are two ways in Flow. You can use an existing workflow and add a "Wait" step to it. 

Or you can use "Scheduled time" + a "Get data" action. 

Or possibly a segment with "Segment joined" trigger. 

But it's not clear what time frame or what conditions you would need, so I can't tell if that'll work or not

[bobgord]

I did it through an ap called Omnisend. It was $30-40/month. And I had to
pay a guy a few hundred to program it. It did what I wanted but the results
were poor. So I stopped. Doesn’t mean you wouldn’t have better results. And
if you can program it you can save there.

Regards,
Bob Gordon

Purrified Air