Shopify Flow is an ecommerce automation platform that enables you to automate tasks and processes within your store and across your apps.
I need guidance on how to send order details via email to an address not the customer. I’m using Flow and I have the triggers and all set up to send an email based on the discount code used. This email needs to contain pretty much everything that’s in the order confirmation email the customer receives. I’ve tried to find a way to send a copy of this order confirmation, but no luck. I could get by with just:
Order name
Customer name
Order summary:
Product(s)
Quantity
Discount code
Total cost before discount code was applied
This confirmation email contains a line “You saved $ xx.xx” which would be great. Thanks for any help.
Flow has access to all that data, but there isn't a template or action that makes it easy to build that email. Typically I would start by using "log output" on existing orders to add data and confirm it is correct. Once I like the output, I would move it to the email action and potentially add some HTML to make it look nice, if that's necessary.
Discover how to increase customer engagement on your store with articles from Shopify A...
By Jacqui Apr 23, 2025Hey Community 👋 Did you know that March 15th is National Everything You Think Is W...
By JasonH Apr 1, 2025Discover how to increase the efficiency of commerce operations with Shopify Academy's l...
By Jacqui Mar 26, 2025