Sending order reminders to customers that haven't ordered on time?

[B-Cast]

Is there a way to send reminder emails to customer segments that haven't placed an order before a cutoff window? 

Example: 

- Customer with tag 'Wholesale' and tag 'Monday' has not ordered by Sunday 12:00 PM. 

- Send customer reminder email only if they haven't ordered by then.

[tim · Accepted solution]

I believe the Flow can be like this:

[B-Cast]

This might be the ticket. Thank you! 

[Kudosi-Carlos]

Hello @B-Cast,

You can absolutely automate this, but the exact method depends on your plan (either route gives you a “set-and-forget” weekly reminder to customers with those tags if they haven’t bought by your cutoff):

If you're on Shopify Plus, use Shopify Flow + Shopify Email:

1. Create a scheduled Flow that runs every Sunday at 12 PM.

2. Add a Condition block:

• Customer tags include “Wholesale”
• Customer tags include “Monday”
• Last order date is before “Today minus 7 days” (or “does not exist” if they’ve never ordered)

3. Under Actions, pick “Send email” (Shopify Email must be installed). Design your reminder template once, then Flow will fire it to anyone matching that segment each week.

If you're on Basic/Standard Shopify, you’ll need an external email tool like Klaviyo, Omnisend, or Seguno:

1. In your email app, build a Customer Segment where:

• Tag contains “Wholesale”
• Tag contains “Monday”
• “Placed Order” in last 7 days equals zero

2. Create a Scheduled Flow (e.g., every Sunday at noon) that emails that segment your reminder.

3. The platform handles the “hasn’t ordered” check automatically, so you don’t need any code.