I am trying to create a Shopify automation with this flow
1. When customer submitted a form
2. Check form I'd
3. Admin add a tag to that customer "Member" - flow check if customer have "Member" tag
4. Send email to Customer
but there is no automation form triggering, not sending any email https://prnt.sc/dtZbbNu-pxYu
That forms trigger is for a specific app. Are you using that app for the form submissions? If so, you should contact that app to tell them their trigger is not working.
That's the "Action". The trigger is the first step in a workflow that indicates when it will begin. In this case, it looks like you are using Helium Customer Fields / Customer submitted form. It's unclear from their description when that would trigger (possibly only if you use one of their forms). If you aren't seeing that trigger happen, then you should check with them.
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