Shopify Flow is an ecommerce automation platform that enables you to automate tasks and processes within your store and across your apps.
It depends what you mean by "personalized to their order".
One approach:
1) Decide what you want to personalize
2) Look up the Liquid documentation to see how to add that data (or condition, variable, etc): https://shopify.dev/docs/api/liquid/basics
3) Update the template then preview
It's a good idea to backup your template before editing, copy / paste the code into a text file and save it, in case you want to revert at a later date.
Hi! To personalize emails using custom Liquid in Shopify, you can access order-specific info using Liquid variables like {{ customer.first_name }}, {{ order.name }}, {{ line_items }}, etc. Just make sure you're using the correct email type (e.g., Order Confirmation) where those variables are available. !
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