Shopify Flow auto email to notify customer of delay for unfulfilled orders older than 7-days.

Shopify Flow auto email to notify customer of delay for unfulfilled orders older than 7-days.

PMowers
New Member
5 0 0

Hi all, looking for help to setup a shopify flow that:

 

Auto sends an email to customer if they have an order placed and paid for that has been unfulfilled for 7 days or more. 

 

Have seen this discussed in other threads though I would like to continue using flow app and not another 3rd party option...

 

Thanks in advance. 

Replies 4 (4)

Finer
Shopify Partner
2626 554 915

@PMowers unfortunately, Shopify flow will not send emails to customers if they have not given their consent for marketing activities.

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PMowers
New Member
5 0 0

@paul_n Please see this thread...

PMowers
New Member
5 0 0

@paul_n I see you have commented on a different thread a while back posting the following flow - i believe i am after something similar to this but i cannot figure out how to plot these segments. can you create a step by step method on how you can construct a flow for my problem. I'd be very grateful. Thanks

paul_n
Shopify Staff
1489 161 347

Flow does not have a free transactional email option, which is what you need to send custom emails to merchants. Several partners have built such actions (search for "email" and uncheck "Installed apps" in Flow). If you install their app then you can use those actions. You can also use Send HTTP request to send email over a service like SendGrid. 

Paul_N | Flow Product Manager @ Shopify
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