Shopify Flow cant get Customer ID from Payment Schedule

[ab-hewits]

I'm using the shopify Payment Schedule flow, to be able to send customers payment reminders when their invoice is due - this is based off the template. I also want to then tag the customers to mark that they are on our stop list - I already have a flow setup for holding orders for stop list customers - however, the payment schedule flow cant access any order / customer data, which i find really weird.

It is correctly sending the customer a reminder for the relevant order, but when it tries to tag said customer it errors and says the field is empty.

[OwenLove]

Hi, @ab-hewits 

The "Payment schedule is due" trigger doesn’t reliably expose the full customer object — that’s likely why tagging fails. If you check the docs, you’ll see this trigger only gives access to the Payment Schedule Graphql API object, 

Instead, I recommend creating a separate flow using a different trigger like "Order paid" (or even "Order created" depending on your needs). That trigger gives access to the full order.customer.id, so you can tag reliably.

Best,

Owen