Shopify Flow is an ecommerce automation platform that enables you to automate tasks and processes within your store and across your apps.
I'm trying to create a flow that will send a customer an order invoice (with payment link) when an order is created that has the payment method of "Cash on Delivery (COD)" selected.
My flow for this is currently not working. I'm getting the error that the "Payment Gateway Names Item =
Solved! Go to the solution
This is an accepted solution.
SOLVED! Props to Shopify support who did an investigation on this one and discovered the problem! Here is their super helpful response:
Hello Jonathan,
This is from the Shopify Technical Support team, reaching out regarding the issue with the "Automatically Email Invoice for Cash on Delivery (COD) Orders Only" flow encountering an error about "Payment Gateway Names Item = <empty>". We understand the importance of knowing the details surrounding this event. We are here to assist you with this matter.
We investigated the issue, and after reviewing the flow, we found possible reason for the error. We noticed that you are using the condition order / payment terms / order / payment gateway names which is looking for an optional gateway used for payment terms, as opposed to order / payment gateway names which is the gateway used during the order.
For this, we suggest trying adjusting the flow and use order / payment gateway names instead of order/ payment terms / order / payment gateway names to see if this helps!
I would try logging out that value and see what it's set to.
This is an accepted solution.
SOLVED! Props to Shopify support who did an investigation on this one and discovered the problem! Here is their super helpful response:
Hello Jonathan,
This is from the Shopify Technical Support team, reaching out regarding the issue with the "Automatically Email Invoice for Cash on Delivery (COD) Orders Only" flow encountering an error about "Payment Gateway Names Item = <empty>". We understand the importance of knowing the details surrounding this event. We are here to assist you with this matter.
We investigated the issue, and after reviewing the flow, we found possible reason for the error. We noticed that you are using the condition order / payment terms / order / payment gateway names which is looking for an optional gateway used for payment terms, as opposed to order / payment gateway names which is the gateway used during the order.
For this, we suggest trying adjusting the flow and use order / payment gateway names instead of order/ payment terms / order / payment gateway names to see if this helps!
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