We're moving the community! Starting July 7, the current community will be read-only for approx. 2 weeks. You can browse content, but posting will be temporarily unavailable. Learn more

Shopify Flow: Separately tag Instagram and Facebook Orders

Solved

Shopify Flow: Separately tag Instagram and Facebook Orders

caretucker
Tourist
5 2 4

Hello. I'm looking to build an automation in flow that can differentiate between orders from our Facebook shop and our Instagram shop and tag them appropriately.

 

I know that the information is available in the additional details section on each order, but I'm not sure how that translates to flow. 

 

I tried to tag by sub-channel, but its looping both shops under the FB umbrella. 

 

TIA!

Accepted Solution (1)

caretucker
Tourist
5 2 4

This is an accepted solution.

I figured it out!

 

Since the information is stored in the additional details section, I was able to use the custom attributes variable (customAttributes_item.value) to differentiate Instagram and Facebook orders!

 

I'll attach the flow below in case anyone else has similar issues. 

 

 

Screenshot 2025-06-18 at 10.17.38 AM.png

View solution in original post

Replies 2 (2)

paul_n
Shopify Staff
1828 199 435

If you can create a test order that uses Facebook or Instagram, you can use the sample data feature in Flow to see where, if anywhere, "Facebook" or "Instragram" are stored. Docs https://help.shopify.com/en/manual/shopify-flow/create/preview-data#sample-data

 

I'm not sure there sub-channels like that are storaged anywhere, but if you see it in the Admin it's somewhere.

Paul_N | Flow Product Manager @ Shopify
- Finding Flow useful? Leave us a review
- Need Flow help? Check out our help docs.
- Building for Flow? Check out Flow's dev docs.

caretucker
Tourist
5 2 4

This is an accepted solution.

I figured it out!

 

Since the information is stored in the additional details section, I was able to use the custom attributes variable (customAttributes_item.value) to differentiate Instagram and Facebook orders!

 

I'll attach the flow below in case anyone else has similar issues. 

 

 

Screenshot 2025-06-18 at 10.17.38 AM.png